Best Customer Service Software. Discover the Top 10
These technologies improve relationships with stakeholders. In fact, we know that good interaction with customers not only builds loyalty, but also provides good insights for future contacts.
In this way, the company keeps up with market developments, exceeds expectations, corrects mistakes and adapts to meet customer demands. Having said that, let’s take a look at the technological solutions focused on stakeholder relations.
We’ve put together a list of the 10 best customer service tools in the world. In doing so, we hope to help broaden your knowledge of this crucial relationship within any company. Let’s go!
What is customer service?
Basically, customer service is defined as all the support the company provides to consumers. In other words, it is the advice that is made available before, during and after the purchase.
It’s important to emphasize that this sector should be focused not only on sales. This is because it is essential to guide the customer in order to provide a better experience from the first contact.
The main purpose of having a customer service process goes beyond consolidating sales. In fact, it helps solve problems with products and services, listen to complaints and suggestions and use the data to improve the experience.
Remembering that by strengthening relationships, the company stimulates its own growth and manages its image well in the market. After all, everyone wants to be well looked after and have their needs understood and met. Right?
So let’s find out about the best customer service software that will make a difference to your day-to-day life. But first, watch Primo Rico’s video on how to improve relationships in a “natural” way:
Now that you know how important this relationship is, let’s move on to the best customer service software. Below, we’ll explain a little about each one. Check them out!
The 10 best customer service software
The tools listed help customer service and the help desk by simplifying and automating interactions with prospects. These solutions contribute to the satisfaction of all the organization’s stakeholders.
Anyway, let’s get to know the best customer service software!
1. Zendesk
Zendesk is a platform that unifies customer service, bringing all communication channels together in one place. It allows integration with the company’s other systems, boosting your results.
Customer behavior reports are easy to access and implement, in conjunction with sales software, for example. With these resources, you can use data intelligence to your company’s advantage.
2. Octadesk
Octadesk provides software to help the marketing, sales and customer service areas. Founded in 2015, the company’s purpose is to optimize processes, understand consumer behavior and acquire commercial strategies.
With the tool, you can manage conversations by integrating your customers’ preferred social networks. This allows you to monitor the team’s performance in relation to customers, using dashboards and reports.
3. Freshdesk
Freshdesk is software that allows you to use different channels to automate help desk routines. The platform unifies service tickets opened on different channels, even offering a self-service option for customers.
At the same time, it allows channels and applications specific to each business to be integrated with this solution. And this can be customized for each channel, according to the company’s expectations.
4. Desk Manager
Desk Manager is a customer service and help desk system that manages calls and support. It organizes, separates and finalizes the service routine, coming from various channels: email, SMS, chat and app.
This technology helps to manage service deadlines, improve the customer experience and control operations. In addition, it offers dashboards for better visualization of activities
5. WhatsApp Business
WhatsApp Business is one of the best-known tools on the market. It allows you to automate, classify and reply to customer messages instantly, as well as sending photos and videos.
The features are extensive and include: providing information (name, address and email), sending automatic messages and organizing conversations with tags. It is suitable for small, medium and large companies, offering options such as international expansion for the latter two.
6. NeoAssist
NeoAssist is a platform that centralizes the different communication channels and keeps track of their history. In this way, the company can understand the customer’s needs and generate reports with complete data based on these interactions.
The software promises to strengthen the relationship with customers, optimizing the resources of this journey.
7. Movidesk
Movidesk is a help desk platform for management and customer service, with customizations according to the company’s needs. It is suitable for software companies, service providers and large organizations.
By the way, the system allows you to monitor the service team in real time. Information is generated and integrated from forms and databases, opening tickets and generating histories of each interaction.
8. Sirena
Sirena is CRM software that centralizes messages from different channels, providing more agility and boosting sales. This tool optimizes the entire sales, support and administration process in a simple, unified way.
9. Tiflux
The Tiflux solution is a service desk, help desk and after-sales platform for external or internal customers. It organizes workflows, opens service requests, charges recurrences and also manages queues and contracts.
It is suitable for support and customer service professionals in companies from different industries. For example, service and IT providers, software developers and those wishing to set up a shared service center.
10. Milldesk
Milldesk is a help desk and service desk solution that allows you to create tickets without having to be logged into the software. With the tool, you can catalog the services provided and make satisfaction surveys available to users.
Why invest in customer service?
Customer service is an essential contact with the consumer. It is therefore vital to establish a relationship that is beneficial to both, remembering that the customer’s journey to consumption is extremely important to having a good experience.
There are tools on the market that not only make communication faster and more effective, but also help make the customer experience more positive. This is because technology can help to contain problems, anticipate solutions, retain qualified customers and keep sales up.
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